Welcome to Melam. To avail the services offered by any of its affiliates, you must agree to the following terms and conditions. If you visit or shop or browse at https://melam.com/ you accept these conditions.
Please read the term and conditions carefully. While using any current or future services offered by Melam or any of its affiliates, whether or not included in the Melam website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.
All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.
When you visit https://melam.com/or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
We accept payment by net-banking, credit card, debit card, cash card, mobile payments and Cash on Delivery.
We ship across India covering more than 4,000 PIN codes! Please check availability of shipping services by entering your pincode in the product details page. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. Shipping charges of Rs. 50 apply on the product value.
We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned in their original condition.
AVA Group offers 30 days replacement guarantee for all products sold on Melam, under certain conditions which are mentioned below. Customers will notify us of any damage or defect within 72 hours from the date of receipt of delivery of the products, in case customer fails to inform AVA Group within the stipulated time frame, AVA Group reserves the right to accept or reject such request at its discretion. AVA Group will replace the defective product with a brand new product at no extra cost.
AVA Group will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
The 30days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. The return policy is also not valid for certain products such as Cakes, Flowers, gifts, etc. Should customers come across any issue with such products, they are advised to contact customer service within 72 hours, failing which we may decide not take a request for replacement.
Digital content such as e-books is not returnable at all.
Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.
If any orders are cancelled by you after procurement, but before being shipped by Melam, then Melam will charge restocking fee applicable as per the product category. International Books will attract a restocking fee of 25% of the order value. All other orders will attract a restocking fee of 10% of the order value. Refund will be made after deducting such restocking fee as applicable within 7-10 working days.
Only a registered member can request for our product samples. Every User / Individual can create one account and if a User / Individual opens more than one account, then AVA Group reserves the right to delete all the accounts of the concerned individual and take appropriate action against him / her.
Suspension and/or cancellation of membership may result in the forfeiture of all the samples that haven’t been dispatched as yet. Sample request once given cannot be cancelled, withdrawn, returned or changed. AVA Group reserves the right to discontinue benefits offered under the program to any member who in the opinion of AVA Group is using the program in a manner inconsistent with the terms and conditions or intent of the program or any portion of the program. AVA Group also reserves the right to discontinue the benefits for any member who acts in a manner inconsistent with local or state laws, statutes or ordinances. AVA Group reserves the right to add, modify, delete or otherwise change any of the rules, conditions and benefits of the programme. The product dispatched to the user is a free sample and is not meant for sale. Hence, it is of no commercial value.
AVA Group may inform the user of the dispatch and delivery details of the Product / Sample Ordered, by sending an SMS for each (dispatch and delivery) on the mobile number as available in the AVA Group Database and/or on the email ID as provided during registration. If the participant is not reachable at the mailing address available in the AVA Group Database, AVA Group will inform the participant about the same by sending another SMS and/or email.
1. AVA Group will take at least a minimum of 8 – 10 weeks to process the sample request. AVA Group will endeavour to keep the member informed of any delay.
2. All taxes as applicable and incidental expenditures in connection with the sample request will be borne by the member.
3. AVA Group will not have any liability towards any taxes, or other expenditures or the like which may apply to this Sampling program or sample requested hereunder.
4. Sample request is only valid for participating brands in Sampling Program as indicated on the website.
5. Members shall take open delivery of the samples from the courier Members are requested not to accept damaged/ opened parcels. AVA Group shall not entertain any complaints post acknowledgement/delivery/acceptance of the samples by the members.
6. Each household will get only one sample per brand and AVA Group has the right to reject the sample request from any consumer
7. AVA Group will not take any liability of any loss or damage of sample in transit
8. Currently AVA Group will dispatch samples only in the four South States.
Melam grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of https://melam.com/.
This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Melam.
You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Melamand its affiliates without the express written consent.
You may not use any metatags or any other ‘hidden text’ utilizing Melam name or trademarks without the express written consent of Melam. Any unauthorized use terminates the permission or license granted by Melam.
Visitors to Melam may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Melam reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.
If you do post content or submit material and unless we indicate otherwise, you grant Melam and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant Melam and its affiliate sites and sub-license the right to use the name that you submit in connection with such content if Melam chooses.
You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify Melam or its affiliate for all claims resulting from the content you supply. Melam has the right but not the obligation to monitor and edit or remove any activity or content. Melam takes no responsibility and assumes no liability for any content posted by you or any third party.
All items purchased from Melam are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.
Melam and its affiliates attempt to be as accurate as possible. However, Melam makes not warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by Melam itself is not as described and its sole remedy is to return in its unused condition.
Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Copyright Protection: All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Melam or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of Melam and protected by Indian Copyright law. All software used in this site is the property of Melam and is protected under the Indian Copyright law.
AVA Group, https://melam.com/, Melam & design, Melam books, products, and other marks indicated on AVA Group website are registered trademarks of Melam.
All Melam graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Melam. Melam’s trademarks and trade dress may not be used in connections with any product or service that is not of Melam. All other trademarks not owned by Melam or its affiliates that appear on Melam or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with Melam or its affiliates.
These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Chennai shall have jurisdiction, to the exclusion of all other courts.
This site is provided by Melam on an “as is” and “as available” basis. Melam makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products inclued on this site. you expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Melam disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Melam does not warrant that the site, its servers, or email sent from Melam are free of virus or other harmful components. Melam will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.